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Insights from the Field

Ideas & Insights
from TFG.

Retail tech, wholesale operations, NDIS platforms, and enterprise commerce — written by people who've actually worked in these industries.

24 articles published
Retail Technology
Multi-Store Retail in 2026: Why a Unified Platform Isn't Optional Anymore
Running five stores on five different POS systems made sense when each location was its own island. It doesn't anymore — when your customers expect a seamless experience wherever they shop, and your managers expect one dashboard, not five logins.
Wholesale & B2B
Your Trade Customers Want to Order Online. Here's What's Stopping You.
The wholesale businesses we speak to almost always know their trade accounts want a self-service ordering portal. The hesitation isn't desire — it's the perceived complexity of tiered pricing, account-specific catalogues, and credit term management. It's less complicated than you think.
NDIS & Healthcare
NDIS Price Catalogue Changes: What Providers Need to Update Before 1 July
Every year, NDIA releases an updated support catalogue with new item numbers, price adjustments, and registration group changes. For providers managing claims manually, this is a painful process. Here's a practical checklist for making sure your platform and billing processes are ready before the new financial year.
Platform Guide
The 6 Questions to Ask Before You Sign Any Platform Contract
Most businesses spend more time evaluating a new coffee machine than a platform they'll run their entire operation on for the next five years. These six questions won't just help you choose better — they'll tell you everything you need to know about whether a vendor actually understands your business.
Implementation
Data Migration Without the Horror Story: How to Clean Your Legacy Data Before Go-Live
Bad data in means bad data out — and no platform will fix a product catalogue with 30% duplicates, inconsistent pricing records, or customer accounts with no contact information. Here's the practical process we use to get client data migration-ready before Week 2 of any deployment.
Wholesale & B2B
What FMCG Distributors Get Wrong About Inventory Management (And How to Fix It)
The biggest inventory problems in FMCG distribution aren't caused by stock shortages or supplier delays — they're caused by systems that can't tell you what you actually have, where it is, or when you're about to run out. We've seen this pattern enough times to know exactly how it plays out.
Retail Technology
How to Measure Platform ROI at 6 Months — A Practical Framework for Retail Operators
Six months after go-live is when the real picture emerges. The honeymoon is over, the team is settled, and you can start measuring what actually changed. Here's the framework we use with clients to quantify time saved, errors reduced, and revenue enabled — and identify where more value is still on the table.
NDIS & Healthcare
S2–S8 Drug Schedules in Healthcare Procurement: What Your Platform Needs to Handle
For medical suppliers and healthcare providers ordering scheduled substances, compliance isn't optional — and your procurement platform needs to enforce it, not just log it. Here's what proper S2–S8 management looks like at a platform level, and why manual approval processes create risk you can't afford.

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